Best Sellers

General Questions

What is the story behind your jewelry?

Our jewelry is crafted by skilled Native American artists and silversmiths, capturing the essence of Southwestern heritage. Each piece is made with authentic materials and traditional techniques, celebrating the rich cultural history of the Navajo, Hopi, and Zuni tribes.

Where are you located?

Our workshop and main office are located in Gilbert, Arizona. All our jewelry is crafted and shipped from here.

Orders and Shipping

How can I place an order?

Simply browse our online store, add items to your cart, and proceed to checkout. You can create an account for a faster checkout process and to keep track of your orders.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times will vary based on the destination.

How long does it take to process and ship an order?

Orders are typically processed within 1-3 business days. Shipping times depend on your location and the shipping method chosen at checkout. You will receive a confirmation email with tracking information once your order has shipped.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Returns and Exchanges

What is your return policy?

We offer a 14-day return policy, which means you have 14 days from receiving your item to request a return.

Conditions for Returns
To qualify for a return:

  • Items must be in their original condition, unworn or unused, with tags, and in their original packaging.
  • A receipt or proof of purchase must be provided.

Restocking Fee
A restocking fee will be applied to all returns to cover:

  • Outbound and return shipping costs
  • Payment processing fees for the initial purchase and refund

The restocking fee will be deducted from your refund unless the item is being returned due to a defect or our error. In such cases, we will cover all associated costs.

Non-Returnable Items
Certain items are not eligible for returns, including:

  • Custom or personalized products
  • Sale items
  • Gift cards

If you are unsure about an item’s eligibility, please contact us at support@silvray.com before making your purchase.

How to Initiate a Return
To initiate a return, please contact us at support@silvray.com Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your item back.

Note: Items returned without prior authorization will not be accepted.

Damages and Defective Items
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. In such cases, we will arrange a return at no cost to you and ensure the issue is resolved promptly.

Exchanges
To initiate an exchange, please contact us at support@silvray.com Once your exchange is approved, we will provide detailed instructions on how to complete the process.

Refunds
Once we receive and inspect your return, we will notify you of its status. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@silvray.com

How do I return or exchange an item?

To initiate a return or exchange, please reach out to us at support@silvray.com with your order number and reason for return or exchange. We will provide you with further instructions on how to proceed.

Can I cancel or change my order after it has been placed?

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes.

Jewelry and Care

Are your stones and materials genuine?

Yes, we use genuine stones such as turquoise, coral, and other natural materials in our jewelry. Each piece is crafted with authenticity and quality in mind.

How do I care for my jewelry?

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, and lotions. Clean your pieces with a soft cloth and store them in a dry, safe place when not in use.

Do you offer custom designs?

Yes, we offer custom designs and personalized pieces. Please contact us with your ideas and requirements, and our skilled artisans will work with you to create a unique piece.

Account and Privacy

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your wishlist, and enjoy a faster checkout process.

Is my personal information secure?

Yes, we take your privacy and security seriously. Our website uses secure encryption to protect your personal information. For more details, please review our Privacy Policy.

How do I contact customer service?

You can reach our customer service team via email at support@yourwebsite.com or by phone at 800-417-0024. We are available Monday to Friday, 9 AM to 5 PM MST.